Contact Intervention

Fair Ways Contact Intervention Service have been awarded Enhanced Accreditation with NACCC – the National Association of Child Contact Centres. Providing families and professionals with peace of mind that our regulated service meets the standards required.

We have 2 private rooms available for supervised or supported contact and on some occasions the contact will take place in one of our flats. Each flat has CCTV in the lounge / kitchen area, is fully furnished to a high specification and is audio monitored.

We have experience in working with a range of service users including young parents, babies with complex health needs, parents with physical and learning disabilities and parents and children with complex needs such as domestic abuse, mental health issues and substance misuse.

We can support parents with completion of the Parenting Plan, dispute resolution issues and undertake additional sessions of bespoke intervention to support each parent’s capacity to ensure the child’s welfare is not negatively impacted by separation.

Our aim is to promote an environment where children of separated families can enjoy contact with their non-resident parent. We will provide a safe, non-institutionalised atmosphere promoting a positive experience for the parent and child having contact with us. All visitors can expect to be treated with respect whilst ensuring their care and well-being is treated with the highest regard.

Whilst ensuring safety it is important to us that the child is placed at the centre of our involvement with vulnerable families. We promote diversity, will always remain impartial and independent and ensure we maintain confidentiality.

The Contact Intervention Service endeavours to promote and develop a culture based on empowerment, acceptance and learning. This is supported by a needs driven, person-centred approach to care management.

We endeavour to provide parents and children with the full opportunity to be involved and share their views about the contact process and their experiences. Each family has the opportunity to complete a feedback form.

Behaviour expectations of parents and children will be explained and reminded accordingly.

One to one support will be given to any parent/child where English is not their first language, learning needs or mental health problems are identified, to enable them to communicate clearly in this or any other process in terms of their views, wishes, needs or concerns. This will be identified by the referrer or during the pre-contact visit.